Company Name: Oracle India
Company URL: www.oracle.com
Eligibility of this Post: Any Graduate
Experience Level: 0 - 2 yrs
Working Location: Mumbai
Job Role: Field Support Specialist
Company Profile:
Oracle Corporation (NASDAQ: ORCL ) is an American multinational computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Headquartered at 500 Oracle Parkway, Redwood Shores, Redwood City, California, United States and employing approximately 113,644 people worldwide as of 30 June 2012,[3] it has enlarged its share of the software market through organic growth and through a number of high-profile acquisitions. Oracle is the third-largest software maker by revenue, after Microsoft and IBM.
Job Description:
1. Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
2. Provides a high level of customer satisfaction through the effective delivery of technical support and service programs.
3. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services.
4. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics.
5. Understands service processes and options that are linked with the customers specifications.
6. Able to identify and solve a wide range of problems.
7. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.
Candidate Profile:
1. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.
2. Typically graduate or equivalent with 0 - 2 year experience.
3. This is on-site dedicated Field Service Engineer to be deputed at customer site to work in 3 shift for 24x7 coverage.
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