Company Name: Verizon
Company URL: www.verizon.com
Eligibility of this Post: BE/BTech/MCA
Experience Level: 1 - 2 yrs
Working Location: Chennai
Job Role: Software Engineer
Company Profile :
Verizon Communications Inc., headquartered in New York, is a Dow 30 company employing a diverse workforce of more than 180,000 dedicated employees around the globe.
Every day, we connect people, companies and communities with our powerful network technology. Not many companies get the chance to change the industry and change the world through innovation. We do.
Job Responsibilities:
1. The Global Customer Support Center will consist of Customer Support Representatives (CSR) and Monitoring Analysts (MA)
2. CSR’s will answer all customer facing phone queues, accept and respond to all customer emails, and will be primary ticket owners (first contact point for all clients)
3. MA’s will identify incidents via the “Alert Management System”, assign a CSR, and engage the appropriate technical group for resolution
4. Primary interface for partner service desks
5. Phone ACD management
6. Responsible for efficiency gains in monitoring systems
7. MA/CSR should act as a tier .5 technician where he can be able to resolve repeated incidents tickets with the given SOP in any (windows / UNIX / network) domain.
Candidates Profile:
1. Candidates should possess BE/B.Tech/MCA & have 1-2.5 years in the IT infrastructure customer support environment where he handled global customer’s calls, email and alerts.
2. Should possess Good Communication Skills
3. Should bring in positive energy and be a highly motivating team member.
4. Should have strong knowledge in Java/JEE and SQL.
5. Knowledge on XML, WebServices, Struts MVC, Spring, Weblogic, Sencha extJS, FUSE CAMEL is an added advantage.
6. Ability to comprehend & manage technology.
Submit Your Resumes Now
Click & Get More Information